Order status updates flow automatically from your Global Shop Solutions ERP to the portal every 15 minutes. This near-real-time sync ensures your production, inventory, and customer teams are always working from the latest data.

By using Self-Service Portal, your customers can access their account information, create and manage support cases, and create and track online orders—all without picking up the phone or sending an email. All of these services are available 24 hours a day, 7 days a week.

Provide customers with up-to-date tracking information from trusted shipping carriers, including direct tracking links for convenience.

Customers can effortlessly exit the portal and immediately return to your main website, maintaining a cohesive user journey.

Right from the start, your customers will enjoy a fully customized portal integrated directly into your website—featuring your branding to create a seamless and professional user experience.

Customers can view and promptly update their company address and contact information, to keep the data in the system up to date at all times.

Throughout the portal, your customer service number will be prominently displayed, ensuring your customers can easily connect with you anytime they need assistance.

We've also streamlined account creation so your customers can quickly and easily set up their accounts independently—saving your team valuable time and reducing operational overhead.

Once onboarded, customers can effortlessly manage their accounts, including convenient self-service password resets, significantly cutting down the demands on your customer support.

To further enhance ease of use, your customers will log in seamlessly with their own email addresses from your Global Shop Solutions CRM, making access quick and intuitive.

Security matters. Our portal provides robust password protection and allows only users from your ERP system, ensuring complete safety and confidence for you and your customers.

Persistent links throughout the portal ensure customers can easily access further support from your team or log out conveniently.

Feature your office, manufacturing facility, or any custom image to enhance brand identity and build customer trust.

Allow customers to easily filter their order views by current status to swiftly find relevant information.

Customers can narrow their order searches based on the date the order was placed, providing precise control and faster results.

Customers managing multiple companies can conveniently access all orders under a single login, eliminating the hassle of managing separate accounts.

Each column is sortable by Order Status, Order Number, Order Date, PO Number and Order Amount.

Customers gain immediate access to detailed order information with a single click, streamlining their experience.

Products within orders are clearly displayed line-by-line, showing essential details such as Status, Shipping, Quantity, and Price.

Customers can effortlessly share order details with stakeholders, enhancing collaboration and internal communication.