Integrated ERP Portal Terms & Conditions
1. SERVICE OVERVIEW
- The Portal is a web-based platform provided by Expert Internet Marketing LLC (“EIM”) that enables Clients to securely access data synchronized from their enterprise-resource-planning (“ERP”) system—including, without limitation, transactional, financial, vendor, and other operational information—in a view-only format. The specific data sets, functions, and capabilities made available through the Portal may change, expand, or be discontinued at EIM’s sole discretion.
- The Portal is a month-to-month service.
- Service auto-renews each month until canceled.
- Client may cancel the Portal at any time before the next billing date to avoid being charged for the following month.
- Once billed, no refund or proration will be provided for that month.
- Client agrees to pay 100% of fees for each billing cycle, even if service is paused, suspended, or not used.
- All payments are final, non-refundable, and non-transferable.
- Client delays (e.g., feedback, approvals, data access) do not pause billing or reduce fees.
- EIM may suspend access to the Portal for late or partial payment of fees.
4. SECURITY & INFRASTRUCTURE
- EIM will provide and maintain an SSL certificate for secure access to the Portal. EIM will configure DNS records for email delivery of Portal notifications or forms, if applicable.
- EIM monitors the live environment and receives automated alerts in the event of system outages or failed data syncs. EIM will make commercially reasonable efforts to address such issues. Security updates will be performed as needed and may result in brief, scheduled downtime during off-peak hours.
- Any requested changes, customizations, or added features must be agreed to in writing via a Change Order and may incur additional fees.
- Portal delivery timelines may shift at EIM’s sole discretion due to Client delays or EIM capacity.
- Any services not explicitly listed above are excluded, including custom development, API changes, strategy work, or ERP consulting unless stated otherwise.
- These Terms & Conditions are incorporated into the Expert Internet Marketing Master Services Agreement (MSA). In the event of a conflict, these Terms shall govern solely with respect to the Customer Order Portal.